Terms of Service

Last updated: 21 September 2026

1. Overview

This website is operated by RoamyPaws. Throughout these Terms, “we”, “us” and “our” refer to RoamyPaws.

These Terms of Service apply when you visit roamypaws.com, create an account, place an order or use any services provided through our website.

By using our website or purchasing from us, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping Policy.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

2. Online store

Our store is intended for customers who are legally able to enter into a purchase agreement.

You agree to provide accurate, current and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account details and password. Please notify us promptly if you believe your account has been accessed without permission.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, measurements and other information are accurate.

Colours and appearance may vary slightly depending on lighting, manufacturing variations and your device display. However, products supplied must match their description and satisfy applicable consumer guarantees.

Product availability may change without notice. We may update, limit or discontinue products where reasonably necessary.

Pet products must be used according to their instructions and for their intended purpose. Please select an appropriate size, inspect products regularly and supervise pets where necessary. Stop using a product if it becomes damaged or unsafe.

4. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order is accepted when we confirm it and successfully process payment. An automated order confirmation does not prevent us from contacting you if there is a stock, payment, pricing, delivery or fraud-related issue.

We may reject or cancel an order where:

• A product is unavailable.

• Payment cannot be authorised.

• The delivery information is incomplete or incorrect.

• A material pricing or product-information error has occurred.

• We reasonably suspect fraud, misuse or unlawful activity.

• We cannot deliver the order to the supplied address.

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.

Contact us promptly if you need to change or cancel an order. We cannot guarantee changes after processing or fulfilment has begun.

5. Prices and payments

Unless stated otherwise:

• Prices are displayed in Australian dollars.

• Applicable GST is included where required.

• Delivery charges are shown at checkout before payment.

• Any available promotion is subject to its stated conditions.

You must be authorised to use the payment method provided. Payments are processed through Shopify and authorised third-party payment providers.

We may correct genuine pricing or product-information errors. If an error affects an order you have placed, we will contact you and provide the option to proceed at the correct price or receive a refund.

6. Shipping and delivery

We currently deliver to eligible Australian addresses according to our Shipping Policy.

Processing and delivery times are estimates. Delays may occasionally occur because of carrier disruptions, weather, incorrect addresses, customs, stock issues or other circumstances outside our reasonable control.

We remain responsible for working with the supplier and delivery provider when an order is lost, damaged, significantly delayed or delivered incorrectly. Customers should contact support@roamypaws.com rather than contacting an overseas supplier directly.

Risk in the product passes to you when the order is delivered to you or a person authorised to receive it, except where applicable law provides otherwise.

Your rights under Australian Consumer Law remain unaffected by delivery estimates or carrier delays.

7. Returns, refunds and consumer guarantees

Returns and change-of-mind requests are handled according to our Refund Policy.

Products sold to Australian consumers come with automatic guarantees under the Australian Consumer Law. Products must:

• Be of acceptable quality.

• Be safe, durable and free from defects.

• Match their description.

• Be fit for any disclosed or advertised purpose.

• Meet any additional promises made about them.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or compensation where a product fails to meet an applicable consumer guarantee.

Our voluntary 30-day return period does not limit rights that may continue beyond 30 days under Australian Consumer Law.

8. Website use

You must not use the website:

• For an unlawful or fraudulent purpose.

• To infringe another person’s rights.

• To distribute viruses, malicious code, spam or harmful material.

• To interfere with the website’s operation or security.

• To obtain unauthorised access to accounts or systems.

• To scrape, copy or commercially exploit website content without permission.

• To submit false, misleading, abusive or unlawful information.

We may restrict access where we reasonably believe these Terms have been breached or the website, our customers or another person may be harmed.

9. Intellectual property

Website content—including our branding, text, design, graphics and original photographs—is owned by us or used with permission from its owner.

You may view the website and retain ordinary order records for personal use. You must not reproduce, modify, distribute, sell or commercially use protected content without permission.

Third-party names, trademarks and content remain the property of their respective owners.

10. Reviews and customer content

If you submit a genuine review, photograph, comment or other content, you confirm that:

• You created it or have permission to submit it.

• It is accurate and not misleading.

• It does not violate another person’s rights.

• Any payment, gift or incentive connected with the content has been disclosed.

You grant us permission to display and use submitted content to operate and promote RoamyPaws. We may remove content that is unlawful, fraudulent, abusive, misleading or unrelated to the product or service.

We will not edit reviews in a way that creates a misleading impression.

11. Shopify and third-party services

Our website is hosted by Shopify, which provides the ecommerce platform used to operate our store.

Purchases are made from RoamyPaws—not Shopify. RoamyPaws remains responsible for handling customer orders, product enquiries, refunds and consumer-guarantee claims.

Our website may use services supplied by payment processors, delivery providers, apps and other third parties. Their own terms and privacy policies may apply when you use their services.

External website links are provided for convenience. We are not responsible for unrelated third-party websites that we do not control.

12. Website availability and errors

We aim to keep the website and product information accurate and available. However, the website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

We may correct typographical errors, inaccurate information or omissions. If a correction materially affects an existing order, we will contact the customer and provide an appropriate option or remedy.

13. Liability

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses caused by:

• Use of a product contrary to its instructions or intended purpose.

• Unauthorised modification or misuse of a product.

• A customer supplying incorrect delivery or account information.

• Events outside our reasonable control.

Any limitation of liability in these Terms applies only to the extent permitted by Australian law.

14. Privacy

We handle personal information according to our Privacy Policy.

Information required to process and deliver an order may be disclosed to Shopify, payment providers, dropshipping suppliers, fulfilment partners and delivery providers.

15. Changes to these Terms

We may update these Terms to reflect changes to our website, business practices or legal obligations.

The updated Terms will be published on this page with a revised “Last updated” date. Changes will apply from publication and will not remove rights already arising from an accepted order.

16. Governing law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

Nothing in this section limits any rights a customer may have under applicable Australian consumer-protection legislation.

17. Contact

Questions about these Terms, products or orders can be sent to:

RoamyPaws
Email: support@roamypaws.com
Website: https://roamypaws.com