Privacy Policy

Last updated: 21 September 2026

RoamyPaws (“we”, “us” or “our”) operates the website roamypaws.com and provides products and related services through our online store.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, billing address and delivery address.

• Information about products you view, place in your cart, purchase, return or enquire about.

• Order, payment and transaction information.

• Account information and preferences if you create a customer account.

• Information contained in messages, reviews or customer-support requests you send us.

• Your IP address, browser type, device information and information about how you use our website.

• Your marketing and communication preferences.

Payments are processed through Shopify and authorised payment providers. We generally do not receive or store your complete payment-card number.

How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing communications or contact us.

• Automatically when you use our website, including through cookies and similar technologies.

• From Shopify, payment providers, delivery providers and other companies that help us operate the store.

• From advertising, analytics and social-media services when you interact with our advertisements or content.

How we use personal information

We may use personal information to:

• Process payments and fulfil orders.

• Arrange delivery and provide tracking information.

• Handle returns, refunds, exchanges and customer-support requests.

• Communicate with you about your order or account.

• Operate, maintain and improve our website and services.

• Detect and prevent fraud, misuse and security incidents.

• Maintain business, tax and transaction records.

• Comply with legal obligations and respond to lawful requests.

• Send marketing communications where you have consented or where permitted by law.

• Measure the effectiveness of our website and advertising.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link contained in the email. You may still receive essential communications about your orders.

How we disclose personal information

We may disclose personal information to organisations that help us operate our business, including:

• Shopify and its related service providers.

• Payment processors and fraud-prevention providers.

• Dropshipping suppliers, fulfilment partners, warehouses and delivery companies.

• Website applications, hosting, customer-support, analytics and technology providers.

• Advertising and marketing providers, where permitted and subject to your available privacy choices.

• Professional advisers, regulators, courts or government authorities where required by law.

Our suppliers and delivery providers may receive your name, delivery address, telephone number, email address and order details where necessary to prepare and deliver your order.

We do not disclose personal information for unrelated purposes unless you consent or the disclosure is authorised or required by law.

Shopify

Our store is hosted by Shopify. Shopify collects and processes information required to provide its ecommerce, checkout, security and other services.

You can learn more by reading the Shopify Consumer Privacy Policy. Privacy requests relating specifically to Shopify’s processing can also be submitted through the Shopify Privacy Portal.

Cookies and advertising

We and our service providers may use cookies and similar technologies to:

• Keep the website functioning correctly.

• Remember preferences and shopping-cart information.

• Understand website traffic and performance.

• Prevent fraud and improve security.

• Measure advertising performance.

• Provide personalised advertising where permitted.

You can manage cookies through your browser settings and any privacy or cookie controls made available through our website. Disabling certain cookies may affect how some website features operate.

Overseas disclosure

Shopify, our dropshipping suppliers, delivery partners and other service providers may process or store personal information outside Australia.

Depending on the provider used for an order, overseas recipients may be located in countries including Canada, the United States, China and other countries where our service providers operate.

Privacy protections in another country may differ from those in Australia. Where applicable, we take reasonable steps when selecting and working with service providers that handle personal information.

Security and retention

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

No online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain required business and transaction records, resolve disputes and comply with legal obligations. Information that is no longer required will be deleted or de-identified where reasonably practicable.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.

You may also request deletion of certain information where applicable. Some information may need to be retained to complete transactions, comply with legal obligations, prevent fraud or resolve disputes.

We may need to verify your identity before completing a privacy request.

Children’s privacy

Our products and services are intended for adults and are not directed to children under 16.

We do not knowingly collect personal information directly from children under 16. If you believe a child has provided personal information to us, please contact us so that we can review the matter and delete the information where appropriate.

Third-party websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those third parties. You should review their privacy policies before providing them with personal information.

Privacy complaints

If you have a question or complaint about how we handle personal information, contact us at support@roamypaws.com.

Please provide enough information for us to understand and investigate the issue. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response and the Australian Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner through oaic.gov.au.

Changes to this policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change. The latest version will be published on our website with an updated revision date.

Contact us

For privacy questions, requests or complaints, contact:

RoamyPaws
Email: support@roamypaws.com